Terms And Conditions

1. User Agreement

By accessing or using the Don Sox website or mobile app to make a purchase, you agree to be bound by these Terms & Conditions. These terms may be updated from time to time, and the version in effect at the time of your purchase will apply. Continued use of the website after any updates constitutes acceptance of the revised terms.

 

2. Order Enquiries

For questions about your order, contact customerservice@donsox.com or call +61 (0) 409 077 252 between 9:00am–6:00pm (AEST). Please have your order number ready.

 

3. About Don Sox

Purchases made through our website or app are governed by these Terms & Conditions, including our general terms and loyalty program terms. Orders are fulfilled by KRDCO. By placing an order, you make an offer to purchase the selected products at the listed price. Don Sox may accept or decline this offer at its discretion.

 

Prices and availability may vary between our website, app, and other sales channels.

 

4. Don Sox Membership

You may shop as a guest or as a Don Sox subscription program member. To register, you must provide accurate personal details. You are responsible for keeping your account information and password secure. Don Sox may suspend or terminate accounts that breach these terms.

 

5. Minimum Age

You must be at least 16 years old to register as a member or make a purchase. Don Sox may seek compensation from a parent or guardian if a minor places an order without permission.

 

6. Orders

Placing an order constitutes an offer to purchase. To complete an order, you must follow the checkout process, confirm your details, and pay in full. Once submitted, orders cannot be cancelled unless permitted by law or these terms.

 

Don Sox may accept or reject any order for reasons including pricing errors, product availability, or incorrect information. An order is considered accepted once it has been delivered to your nominated address.

 

7. Pricing

Prices are shown in the currency selected at checkout and exclude delivery fees unless stated otherwise. Prices may change at any time, and errors may be corrected without notice.

 

8. Payment

Payment must be made in full at checkout using the methods available on the website. Third‑party payment processors may apply their own terms and conditions.

 

9. Promotional Offers

From time to time, Don Sox may provide exclusive offers to members. These invitations do not constitute an offer but an invitation to purchase. Promotional links may be time‑limited and can only be used as specified.

 

10. Delivery

Orders are delivered to the address provided at checkout (no PO Boxes). Delivery is handled by third‑party carriers. While we aim to meet stated delivery timeframes, delays may occur. Don Sox is not responsible for loss or damage once an order has been collected by the carrier.

 

11. Payment and Fraud

To the extent permitted by law, Don Sox is not liable for losses arising from fraudulent or unauthorised use of your credit card, PayPal or any other payment accounts and or payment processors.

 

12. Feedback and User Content

If you post comments or feedback on our website, you must not submit content that is illegal, offensive, defamatory, misleading, or harmful. Don Sox may remove such content without notice. If you believe content is inappropriate, please notify us for review.

 

13. Disclaimer and Liability

To the extent permitted by law, Don Sox is not liable for any loss or damage arising from your use of the website, including errors, interruptions, unauthorised access, or harmful code. Don Sox is not responsible for indirect or consequential losses such as loss of profit, income, or business.

 

You agree to indemnify Don Sox against claims arising from your breach of these terms.

 

14. Damaged or Faulty Products

If a product arrives damaged or not of acceptable quality, you may have rights under Australian Consumer Law. Contact us immediately to arrange a replacement or refund.

 

15. Privacy

Your personal information is handled in accordance with our Privacy Policy, available on our website.

 

16. Governing Law

These terms are governed by the laws of the Australian state or territory where your order is delivered. Any invalid term will be severed without affecting the remainder of the agreement.

 

17. Severability

If any part of these terms is found invalid or unenforceable, the remaining terms continue in full effect.

 

18. Transfer and Assignment

If Don Sox undergoes a merger, sale, or change of control, we may transfer your personal information and agreements to the new entity without notice.

 

19. Waiver

Failure by Don Sox to enforce any part of these terms does not constitute a waiver of our rights.