Don Sox Privacy Policy
1. Introduction
KRDCO, trading as Don Sox (“Don Sox”, “we”, “us”, “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, mobile application, or related services (“Service”). By accessing the Service, you consent to this Policy and our Terms of Use.
2. Information We Collect
Personal information you provide
We may collect personal information when you:
register an account
use the Service
contact our support team
visit our website or mobile application
This information may include your name, email address, phone number, and other details needed to provide our services.
Information you provide about others
If you provide personal information about another person, you must ensure you are authorised to do so and that the individual is aware of this Policy. You may be required to assist us with any access or correction requests relating to that information.
3. How We Use Your Information
We collect, hold, and use your personal information to:
verify your identity
provide and administer the Service
communicate with you
engage third‑party service providers
notify you of updates or changes
provide marketing or training related to the Service
resolve technical or support issues
comply with legal obligations
support potential business transactions (subject to confidentiality)
Your information will only be used for the purposes described in this Policy or with your express permission.
4. Aggregated and Non‑Identifiable Data
We may access and use aggregated, non‑identifiable data to:
understand how customers use the Service
improve our products and services
provide insights to customers
This data does not identify you or any individual.
5. Storage and Cross‑Border Transfers
All data entered into the Service is transferred to our secure servers. Your information may be stored or processed in countries outside Australia. We will only transfer data overseas where:
the destination country has privacy protections equal to or stronger than Australian law, or
contractual arrangements ensure compliance with Australian Privacy Principles
Third‑party hosting providers may store your data but cannot access or use it except for storage purposes.
6. Protecting Your Information
We take reasonable steps to protect your personal information from unauthorised access, modification, or disclosure. This includes:
secure servers
SSL certificates
encrypted data transmission
However, the internet is not completely secure. Transmission of information is at your own risk. We will notify you as soon as reasonably possible if a data breach occurs that may compromise your personal information.
7. When We Disclose Your Information
We may disclose your personal information to:
related entities within Don Sox
third‑party service providers assisting with the Service
We will not disclose your information to third parties without your consent unless required by law (e.g., court orders, subpoenas, tax authorities). Where appropriate, we will notify you of such disclosures.
8. Payment Information
If you make a payment, your credit card details are not stored by us and cannot be accessed by Don Sox staff.
9. Direct Marketing
We may use your personal information to send you product updates, promotions, or service notifications. You may opt out at any time. We do not share your information with third parties for their marketing purposes unless you have given explicit permission.
10. Accessing and Updating Your Information
You may request access to, or correction of, the personal information we hold about you by contacting customerservice@donsox.com. You may also update your information directly through your account.
Access may be denied in certain circumstances, including where:
the request relates to another person’s information
providing access poses a threat to health or safety
the request is frivolous or vexatious
the information relates to legal proceedings
access would be unlawful or breach legal obligations
access would prejudice law enforcement activities
the information is commercially sensitive
If access is denied, we will provide reasons.
We retain personal information only as long as necessary to provide the Service or as required by law.
11. Cookies
We use cookies to improve your experience, track usage, and support advertising services. Cookies do not personally identify you. You may disable cookies in your browser, but this may affect functionality.
12. Email Communications
We may send billing information, product updates, and service notifications via email. All non‑essential emails include an unsubscribe option.
13. Third‑Party Applications
The Service may allow data transfer to third‑party applications. We are not responsible for the privacy practices of those applications. You should review their privacy policies before use.
14. Complaints
If you wish to make a privacy complaint, email customerservice@donsox.com with full details. We aim to:
acknowledge your complaint within 10 business days
investigate and resolve it within 30 business days (or longer if required)
15. GDPR
While Don Sox is not generally subject to the GDPR, we recognise its principles and are committed to protecting personal information in a manner consistent with global best practices.
16. Mandatory Data Breach Reporting
We comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
17. Changes to This Policy
We may update this Policy from time to time. Any changes take effect when posted on our website or application. Significant changes will be communicated via email or in‑app notifications. Continued use of the Service indicates acceptance of the updated Policy.
18. Additional Information
For more information about the Australian Privacy Principles, visit the Office of the Australian Information Commissioner at www.oaic.gov.au..